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The following Booking Conditions together with the TechnicalDetails and all other general information contained in ourbrochure and the Pre-departure Pack referred to below form thebasis of your contract with Naturetrek Limited. Please read themcarefully as they set out our respective rights and obligations.Our registered office is Cheriton Mill, Cheriton, Alresford,Hampshire SO24 0NG. Our registered number is 3311102.In these Booking Conditions, 'you' and 'your' mean all personsnamed on the booking (including anyone who is added orsubstituted at a later date). 'We', 'us' and 'our' mean Naturetrek Limited.Please note that our brochure offers merely an outline of what isincluded in the price of your holiday. Full details will be found inthe 'Pre-departure Pack' sent to you together with yourconfirmation invoice (see below). If, on receipt of this pack, you arenot satisfied with any of the details of the holiday, we will allow youto cancel your holiday with a full refund, provided we receivenotification within two weeks of the date of your invoice andprovided you have booked more than 70 days prior to departure. 1. Making your bookingTo confirm a booking, you or the party leader must complete andsign our booking form. He/she must be authorised to make thebooking on the basis of these Booking Conditions by all personsnamed on the booking and their parent or guardian for all partymembers who are under 18 when the booking is made. By signingthe booking form, you or the party leader confirms that he/she isso authorised. The party leader is responsible for making allpayments due to us. The party leader must be at least 18 when thebooking is made. All bookings are subject to our BookingConditions. The completed signed booking form must then be sent to ustogether with the appropriate deposit payments (or full payment ifbooking within 70 days of departure). Once we have received your booking form and all appropriatepayments, we will, subject to availability, confirm your holiday byissuing a confirmation invoice. This invoice will be sent to the partyleader or your travel agent. Please check this invoice carefully assoon as you receive it. Contact us immediately if any informationwhich appears on the confirmation or any other document appearsto be incorrect or incomplete as it may not be possible to makechanges later. Single room supplements will be chargeable ifshared accommodation is not available unless your booking is fora European holiday and was received by us at least 6 months priorto the holiday's departure.If we do not receive all payments due (including any surchargewhere applicable) in full and on time, we will be entitled to treatyour booking as cancelled by you and retain all deposits paid ordue at that date. If we do not cancel straight away because youhave promised to make payment, you must pay the cancellationcharges shown in clause 3 depending on the date we reasonablytreat your booking as cancelled.Except for flight inclusive bookings, all monies you pay to one ofour authorised travel agents for your holiday with us will be held bythe agent on your behalf until we issue our confirmation invoice.After that point, your agent will hold the monies on our behalf. Forflight inclusive bookings, all monies paid to such agents for yourholiday with us will be held on our behalf until they are paid to usor refunded to you. 2. Your contractA binding contract between us comes into existence when wedespatch our confirmation invoice to the party leader or your travelagent. We both agree that English Law (and no other) will apply toyour contract and to any dispute, claim or other matter of anydescription which arises between us (except as set out below). Weboth also agree that any dispute, claim or other matter of anydescription (and whether or not involving any personal injury)which arises between us must be dealt with under the AITOArbitration Scheme (if the Scheme is available for the claim inquestion - see clause 11) or by the Courts of England and Walesonly unless, in the case of Court proceedings, you live in Scotlandor Northern Ireland. In this case, proceedings must either bebrought in the Courts of your home country or those of Englandand Wales. If proceedings are brought in Scotland or NorthernIreland, you may choose to have your contract and any dispute,claim or other matter of any description which arises between usgoverned by the law of Scotland/Northern Ireland as applicable(but if you do not so choose, English law will apply). 3. Cancellation by youYou may cancel your booking at any stage, provided you do so inwriting. Your notice of cancellation will only be effective when it isreceived in writing by us at our offices. To protect yourself againstthis eventuality you should ensure that you purchase travelinsurance at the time of booking. As we incur costs from the timewe confirm your booking the charges set out below will apply.Where the cancellation charge is shown as a percentage, this iscalculated on the basis of the total cost payable by the person(s)cancelling excluding amendment charges. Amendment chargesare not refundable in the event of the person(s) to whom theyapply cancelling. More than 70 daysDeposit only 70-43 days before departure50% of total tour cost42-29 days before departure75% of total tour cost28 days or less before departure100% of total tour costYou may transfer your booking up to 30 days before departure toanother person if you are unavoidably prevented from travelling,and the transferee meets any conditions which may apply to thebooking. Where a transfer can be made the right to transfer issubject to payment of an administration fee of £50 per person,together with all additional charges of whatever sort imposed bythe suppliers providing the component parts of the holidaycharges. 4. Changes by you Should you wish to make any changes to your confirmed holiday,you must notify us in writing as soon as possible. Whilst we willendeavour to assist, we cannot guarantee we will be able to meetany such requests. Where we can, an amendment fee of £25 perbooking will be payable together with any costs incurred byourselves and any costs or charges incurred or imposed by any ofour suppliers. For flight inclusive bookings, you must pay thecharges levied by the airline concerned. As most airlines do notpermit name changes after tickets have been issued for anyreason, these charges are likely to be the full cost of the flight.5. Changes and cancellation by usN.B. Subclause 5(a) is subject to subclause 5(b). (a). We start planning the holidays we offer many months inadvance. Occasionally, we have to make changes to and correcterrors in brochure and other details both before and after bookingshave been confirmed and cancel confirmed bookings. Whilst wealways endeavour to avoid changes and cancellations, we mustreserve the right to do so.If we have to alter your itinerary, travel or holiday arrangementsbefore departure, any change will be either major or minor. Wherea change is a minor change, we will, if practicable, advise youbefore departure but we are not obliged to do so or to pay youcompensation. A minor change is any change apart from a majorchange. A major change includes such changes as an alteration toyour outward or return flight time by more than 12 hours; a changeof accommodation to that of a lower official classification orstandard for the whole or a major part of the time you are awayand a change of UK departure point to one which is significantlymore inconvenient for you.If we have to make a major change or cancel, we will tell you assoon as possible. If there is time to do so before departure, we willoffer you the choice of the following options:-(i) accepting the change.(ii) purchasing an alternative holiday from us, of a similar standardto that originally booked if available. We will offer you at leastone alternative holiday of equivalent or higher standard forwhich you will not be asked to pay any more than the price ofthe original holiday. If this holiday is in fact cheaper than theoriginal one, we will refund the price difference. If you do notwish to accept the holiday we specifically offer you, you maychoose any of our other then available holidays. You must paythe applicable price of any such holiday. This will mean yourpaying more if it is more expensive or receiving a refund if it ischeaper.(iii) cancelling or accepting the cancellation and accepting a fullrefund of all monies paid. Please note, the above options are not available where anychange made is a minor one. In addition, in appropriate cases depending on the circumstancesand when the major change or cancellation is notified to you, wewill pay you compensation on the scale shown below (on theassumption that the full balance has been paid). Compensation will not be payable and no liability beyond offeringthe above mentioned choices can be accepted where we areforced to make a change or cancel as a result of unusual andunforeseeable circumstances beyond our control, theconsequences of which we could not have avoided even with alldue care or where we have to cancel because the minimumnumber of persons required to operate your holiday has not beenreached. In this case we will notify you by the deadline specified(usually two months before departure). No compensation will bepayable and the above options will not be available if we cancel asa result of your failure to comply with any requirement of theseBooking Conditions entitling us to cancel (such as paying on time)or if the change made is a minor one. Period before departure within which major change/cancellation is notified:Compensation per personMore than 56 daysNil56 days to 43 daysMinimum £1042 days to 29 daysMinimum £1528 days to 15 daysMinimum £2014 days or underMinimum £30N.B. If your flight is cancelled or delayed, your flight ticket isdowngraded or boarding is denied by your airline in circumstanceswhich would entitle you to claim compensation against the airlineunder EC Regulation No 261/2004 - the Denied BoardingRegulations 2004, you must pursue the airline for thecompensation due to you. All sums you receive or are entitled toreceive from the airline concerned by virtue of these Regulationsrepresent the full amount of your entitlement to compensation orany other payment arising from such cancellation, delay,downgrading or denied boarding. This includes anydisappointment, distress, inconvenience or effect on any otherarrangements. The fact a delay may entitle you to cancel yourflight does not automatically entitle you to cancel any otherarrangements even where those arrangements have been made inconjunction with your flight. We have no liability to make anypayment to you in relation to the Denied Boarding Regulations orin respect of any flight cancellation or delay, downgrading of anyflight ticket or denial of any boarding as the full amount of yourentitlement to any compensation or other payment (as dealt withabove) is covered by the airline's obligations under the DeniedBoarding Regulations. If, for any reason, you do not claim againstthe airline and make a claim for compensation from us, you must,at the time of payment of any compensation to you, make acomplete assignment to us of the rights you have against theairline in relation to the claim that gives rise to that compensationpayment. If your airline does not comply with these rules youshould complain to the Air Transport Users' Council on 020 72406061 www.auc.org.uk. (b). Naturetrek is not an ordinary package tour operator. Wespecialise in travel to remote areas which can be inherentlydangerous, relatively undeveloped and subject to the uncertaintiesof local bureaucracy, road and air travel. Consequently we mustalways be flexible, and we contract only to aim at a proposeditinerary, not necessarily to fulfil it rigidly. We reserve the right tochange an itinerary at any time, and will not be held liable for anyloss whatsoever caused as a result of any delay or alteration. 6. Force majeureExcept where otherwise expressly stated in these bookingconditions, we regret we cannot accept liability or pay anycompensation where the performance or prompt performance ofour obligations under our contract with you is prevented oraffected by or you otherwise suffer any damage or loss (as morefully described in clause 12 (1) below) as a result of 'forcemajeure'. In these Booking Conditions, 'force majeure' means anyevent which we or the supplier of the service(s) in question couldnot, even with all due care, foresee or avoid. Such events mayinclude war or threat of war, riot, civil strife, actual or threatenedterrorist activity, industrial dispute, natural or nuclear disaster,adverse weather conditions, fire and all similar events outside ourcontrol.7. The cost of your holiday We reserve the right to make changes to and correct errors inadvertised prices at any time before your holiday is confirmed. Wewill advise you of any error of which we are aware and of the thenapplicable price at the time of booking.Once the price of your chosen holiday has been confirmed at thetime of booking, we will only increase or decrease it in thefollowing circumstances. Price increases or decreases afterbooking will be passed on by way of a surcharge or refund. Asurcharge or refund (as applicable) will be payable, subject to theconditions set out in this clause, if our costs increase or decreaseas a result of transportation costs (e.g. fuel, scheduled airfares andany other airline surcharges which are part of the contract betweenairlines (and their agents) and the tour operator) or dues, taxes orfees payable for services such as landing taxes or embarkation ordisembarkation fees at ports or airports increasing or decreasingor our costs increase or decrease as a result of any changes in theexchange rates which have been used to calculate the cost of yourholiday. Even in the above cases, only if the amount of the increase in ourcosts exceeds 2% of the total cost of your holiday (excluding anyamendment charges) will we levy a surcharge. If any surcharge isgreater than 10% of the cost of your holiday (excluding anyamendment charges), you will be entitled to cancel your bookingand receive a full refund of all monies you have paid to us (exceptfor any amendment charges) or alternatively purchase anotherholiday from us as referred to in clause 5 'Changes andcancellation by us'. Please note that travel arrangements are notalways purchased in local currency and some apparent changeshave no impact on the price of your travel due to contractual andother protection in place.A refund will only be payable if the decrease in our costs exceeds2% as set out above. Where a refund is due, we will pay you thefull amount of the decrease in our costs. You have 14 days from the issue date printed on the surchargeinvoice to tell us if you want to cancel or purchase another holiday.If you do not tell us that you wish to do so within this period oftime, we are entitled to assume that you will pay the surcharge.Any surcharge must be paid with the balance of the cost of theholiday or within 14 days of the issue date printed on thesurcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start ofyour holiday. Please note, changes and errors occasionally occur. You mustcheck the price of your chosen holiday at the time of booking.8. InsuranceAll party members must be covered by insurance before settingout on holiday. This must cover you fully against the cost ofcancellation by you, medical care and repatriation should youbecome too ill to continue with the holiday, and must above allcover you against the cost of air evacuation from remote areasshould sickness or injury necessitate such a course of action. Youshould also note that passenger liability insurance covering thevehicles that we hire, particularly in Third World countries, may beinadequate; it is therefore important that your insurance covermakes sufficient provision for your dependants in the event of anaccident. We are Introducer Appointed Representatives ofCampbell Irvine Ltd, their insurance policy is ideally suited to ourkind of holiday, and we hope that you will use it. Details of thepolicy Campbell Irvine offer are shown elsewhere in this brochure.Please note however that we have no control over the availabilityor standard of medical and repatriation services and facilities in theareas we visit and these do not form any part of our contract withyou. Please remember that many of the areas we visit on ourholidays are not as developed as the UK and the availability andstandard of such services may well be lower.Please read your policy details carefully and take them with you onholiday. It is your responsibility to ensure that the insurance coveryou purchase is suitable and adequate for your particular needs.We do not check insurance policies. BOOKING CONDITIONS288Booking Conditions

BOOKING CONDITIONS9. Special requestsIf you have any special requests, you should inform us of suchrequests prior to departure. We will advise the relevant supplier ofyour requirements but we cannot guarantee that such requests willbe met. Furthermore, we have no liability to you if such requestsare not met. Confirmation that a special request has been noted or passed onto the supplier or the inclusion of the special request on yourconfirmation invoice or any other documentation is notconfirmation that the request will be met. If you or any member of your party has any medical problem ordisability which may affect your holiday, please tell us before youconfirm your booking so that we can advise as to the suitability ofthe chosen arrangements. In any event, you must give us fulldetails in writing at the time of booking. If we reasonably feelunable to properly accommodate the particular needs of theperson concerned, we must reserve the right to decline theirreservation or, if full details are not given at the time of booking,cancel when we become aware of these details.10. BehaviourWhen you book with us, you accept responsibility for any damageor loss caused by you or any member of your party. Full paymentfor any such damage or loss must be paid direct at the time to theaccommodation owner or manager or other supplier. If you fail todo so, you will be responsible for meeting any claimssubsequently made against us (together with our own and theother party's full legal costs) as a result of your actions.We expect all clients to have consideration for other people. Theoverwhelming majority of Naturetrek clients are non-smokers. Toenable them to enjoy their holiday in comfort (and fresh air!), weinsist that smokers refrain from smoking in the proximity of all othergroup members, and whilst watching wildlife, at all times. Inparticular, smoking in any confined space - be it the lounge, diningroom, minibus, bedroom (if shared with a non-smoker) or at anyother group gathering is not permitted. If in our reasonable opinionor in the reasonable opinion of any other person in authority, youor any member of your party behaves in such a way as to cause orbe likely to cause danger, upset or distress to any third party ordamage to property or fauna (including the collecting of anyspecimen from the natural world for example any plants orinsects), we are entitled, without prior notice, to terminate theholiday of the person(s) concerned. In this situation, the person(s)concerned will be required to leave the accommodation or otherservice. We will have no further responsibility toward suchperson(s) including any return travel arrangements. No refunds willbe made and we will not pay any expenses or costs incurred as aresult of the termination. 11. ComplaintsShould you have any complaint whilst on holiday, you mustimmediately inform your leader and the supplier of the service inquestion (for example any accommodation supplier) who will dohis/her best to remedy it. If he/she is unable to do so, we mustrequest that you make the complaint known to us in writing within14 days of your holiday's scheduled return to London, and we willdo our best to reach a settlement with you. In the unlikely eventthat you are still unhappy, you may refer the matter to Court (seeclause 2) or to arbitration under AITO's independent DisputeSettlement Service (details on request) in order to bring the matterto a speedy and amicable solution. This scheme does not apply toclaims of more than £2,500 per person, or £10,000 per bookingform, nor for claims which are solely or mainly in respect ofphysical injury or illness or the consequences there from. 12. Our liability to you (1). We promise to make sure that the holiday arrangements wehave agreed to make, perform or provide as applicable, as part ofour contract with you, are made, performed or provided withreasonable skill and care. This means that, subject to theseBooking Conditions, we will accept responsibility if, for example,you suffer death or personal injury or your contracted holidayarrangements are not provided as promised or prove deficient as aresult of the failure of ourselves, our employees, agents orsuppliers to use reasonable skill and care in making, performing orproviding, as applicable, your contracted holiday arrangements.Please note that it is your responsibility to show that reasonableskill and care has not been used if you wish to make a claimagainst us. In addition, we will only be responsible for what ouremployees, agents and suppliers do or do not do if they were atthe time acting within the course of their employment (foremployees) or carrying out work we had asked them to do (foragents and suppliers). (2). We will not be responsible for any injury, illness, death, loss(for example loss of enjoyment), damage, expense, cost or othersum or claim of any description whatsoever which results from anyof the following: -- the act(s) and/or omission(s) of the person(s) affected or anymember(s) of their party or- the act(s) and/or omission(s) of a third party not connected withthe provision of your holiday and which were unforeseeable orunavoidable or- 'force majeure' as defined in clause 6 above(3). Please note, we cannot accept responsibility for any serviceswhich do not form part of our contract. This includes, for example,any additional services or facilities which your hotel or any othersupplier agrees to provide for you where the services or facilitiesare not advertised in our brochure and we have not agreed toarrange them and any excursion you purchase whilst overseas.Please also see clause 13 'Excursions, activities and brochureinformation'. In addition, regardless of any wording used by us onour website, in any of our brochures or elsewhere, we onlypromise to use reasonable skill and care as set out above and wedo not have any greater or different liability to you.(4). The promises we make to you about the services we haveagreed to provide or arrange as part of our contract - and the lawsand regulations of the country in which your claim or complaintoccurred - will be used as the basis for deciding whether theservices in question had been properly provided. If the particularservices which gave rise to the claim or complaint complied withlocal laws and regulations applicable to those services at the time,the services will be treated as having been properly provided. Thiswill be the case even if the services did not comply with the lawsand regulations of the UK which would have applied had thoseservices been provided in the UK. The exception to this is wherethe claim or complaint concerns the absence of a safety featurewhich might lead a reasonable holiday maker to refuse to take theholiday in question.(5). Where any claim or part of a claim (including those involvingdeath or personal injury) concerns or is based on any travelarrangements (including the process of getting on and/or off thetransport concerned) provided by any air, sea, rail or road carrieror any stay in a hotel, the maximum amount of compensation wewill have to pay you will be limited. The most we will have to payyou for that claim or that part of a claim if we are found liable toyou on any basis is the most the carrier or hotel keeper concernedwould have to pay under the international convention or regulationwhich applies to the travel arrangements or hotel stay in question(for example, the Warsaw Convention as amended or unamendedand the Montreal Convention for international travel by air and/orfor airlines with an operating licence granted by an EU country, theEC Regulation on Air Carrier Liability No 889/2002 for national andinternational travel by air, the Athens convention for internationaltravel by sea). Please note: Where a carrier or hotel would not beobliged to make any payment to you under the applicableInternational Convention or Regulation in respect of a claim or partof a claim, we similarly are not obliged to make a payment to youfor that claim or part of the claim. When making any payment, weare entitled to deduct any money which you have received or areentitled to receive from the transport provider or hotelier for thecomplaint or claim in question. Copies of the applicableInternational Conventions and Regulations are available from uson request.(6). Please note, we cannot accept any liability for any damage,loss, expense or other sum(s) of any description (1) which on thebasis of the information given to us by you concerning yourbooking prior to our accepting it, we could not have foreseen youwould suffer or incur if we breached our contract with you or (2)which did not result from any breach of contract or other fault byourselves or our employees or, where we are responsible for them,our suppliers. Additionally we cannot accept liability for anybusiness losses.(7). You must provide ourselves and our insurers with allassistance we may reasonably require. You must also tell us andthe supplier concerned about your claim or complaint as set out inclause 11 above. If asked to do so, you must transfer to us or ourinsurers any rights you have against the supplier or whoever elseis responsible for your claim or complaint (if the person concernedis under 18, their parent or guardian must do so). You must alsoagree to cooperate fully with us and our insurers if we or ourinsurers want to enforce any rights which are transferred.13. Excursions, activities and brochure information The information contained in our brochure is correct to the best ofour knowledge at the time of the brochure going to print. We mayprovide you with information (in our brochure and/or when you areon holiday) about activities and excursions which are available inthe area you are visiting. We have no involvement in any such activities or excursions whichare neither run, supervised nor controlled in any way by us. Theyare provided by local operators or other third parties who areentirely independent of us. They do not form any part of yourcontract with us even where we suggest particular operators/otherthird parties and/or assist you in booking such activities orexcursions in any way. We cannot accept any liability on any basisin relation to such activities or excursions and the acceptance ofliability contained in clause 12 of our Booking Conditions will notapply to them. We do not however exclude liability for thenegligence of ourselves or our employees resulting in your deathor personal injury.We cannot guarantee accuracy at all times of information given inrelation to such activities or excursions or about the resorts/areayou are visiting generally (except where this concerns the serviceswhich will form part of your contract) or that any particularexcursion or activity which does not form part of our contract willtake place as these services are not under our control. If you feelthat any of the activities mentioned in our brochure which are notpart of our contract are vital to the enjoyment of your holiday, writeto us immediately and we will tell you the latest known situation. Ifwe become aware of any material alterations to resort/areainformation and/or such outside activities which can reasonably beexpected to affect your decision to book a holiday with us, we willpass on this information at the time of booking.14. Passports, visas and health requirements The passport, visa and health requirements applicable at the timeof printing to British citizens for the holidays we offer are shown inour Pre-departure Pack. A full British passport presently takesapproximately three weeks to obtain. If you or any member of yourparty have not yet got a passport, our recommendation is that youshould apply for one at least six weeks before your holiday. TheUK Passport Service has to confirm your identity before issuingyour first passport and will ask you to attend an interview in orderto do this.Requirements may change and you must check the up to dateposition in good time before departure with the Embassy orconsulate of the country(ies) you are travelling through and to.Information on health is contained in the Department of Healthleaflet T6 (Health Advice for Travellers) available from your localDepartment of Health office and most Post Offices. For holidays inthe EEA you should obtain an EHIC (European Health InsuranceCard) prior to departure. N.B this card replaced the E111. FromJanuary 2006 E111 forms have not been valid. It is the party leader's responsibility to ensure that all members ofthe party are in possession of all necessary travel and healthdocuments before departure. All costs incurred in obtaining suchdocumentation must be paid by you. We regret we cannot acceptany liability if you or any member of your party are refused entryonto any transport or into any country due to failure on your part tocarry correct documentation. If you or any member of your party isnot a British citizen or holds a non British passport, you mustcheck passport and visa requirements with the Embassy orConsulate of the country(ies) to or through which you areintending to travel. If failure to have any necessary travel or otherdocuments results to fines, surcharges or other financial penaltybeing imposed on us, you will be responsible for reimbursing usaccordingly. 15. Financial securityWe hold an Air Travel Organiser's Licence issued by the CivilAviation Authority (ATOL number 2962.) This means the airholidays in this brochure are ATOL protected. ATOL Protectionextends primarily to customers who book and pay in the UnitedKingdom. In the unlikely event of our insolvency, the CAA willensure that you are not left stranded abroad and will arrange torefund any money you have paid to us for an advance booking.For further information, visit the ATOL website at www.atol.org.uk.As a member of the Association of Bonded Travel Organisers TrustLimited (ABTOT), Naturetrek Ltd has also provided a bond to meetthe requirements of the Package Travel, Package Holidays andPackage Tours Regulations 1992. In the event of insolvency,protection is provided for non-flight packages commencing in andreturning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note thatpackages booked outside the UK are only protected whenpurchased directly with Naturetrek Ltd. In the abovecircumstances, if you have not yet travelled you may claim arefund, or if you have already travelled, you may claim repatriationto the starting point of your non-flight package. 16. Prices and brochure accuracyPlease note, the information and prices shown in this brochuremay have changed by the time you come to book your holiday.Whilst every effort is made to ensure the accuracy of the brochureand prices at the time of printing, regrettably errors do occasionallyoccur. You must therefore ensure you check all details of yourchosen holiday (including the price) with us at the time of booking. This brochure is our sole responsibility. It is not issued on behalf ofand does not commit any independent organisation/carriers whoseservices are featured in it. 17. Conditions of suppliersMany of the services which make up your holiday are provided byindependent suppliers. Those suppliers provide these services inaccordance with their own terms and conditions. Some of theseterms and conditions may limit or exclude the supplier's liability toyou, usually in accordance with applicable InternationalConventions (see clause 12(5)). 18. DelayWe regret we are not in a position to offer you any assistance inthe event of delay at your outward or homeward point ofdeparture. Any airline concerned may however providerefreshments etc.19. Safety standardsPlease note, it is the requirements and standards of the country inwhich any services which make up your holiday are providedwhich apply to those services and not those of the UK. As ageneral rule, these requirements and standards will not be thesame as the UK and may often be lower.20. FlightsIn accordance with EU Directive (EC) No 2111/2005 Article 9, weare required to bring to your attention the existence of a"Community list" which contains details of air carriers that aresubject to an operating ban with the EU Community. TheCommunity list is available for inspection athttp://ec.europa.eu/transport/air-ban/list_en.htm.In accordance with EU Regulations we are required to advise youof the carrier(s) (or, if the carrier(s) is not known, the likelycarrier(s)) that will operate your flight(s)) at the time of booking.Where we are only able to inform you of the likely carrier(s) at thetime of booking, we shall inform you of the identity of the actualcarrier(s) as soon as we become aware of this. Any change to theoperating carrier(s) after your booking has been confirmed will benotified to you as soon as possible. We are not always in a position at the time of booking to confirmthe aircraft type and flight timings which will be used in connectionwith your flight. The flight timings and types of aircraft shown inthis brochure and detailed on your confirmation invoice are forguidance only and are subject to alteration and confirmation. Thelatest timings will be shown on your tickets which will bedespatched to you approximately two weeks before departure. Youmust accordingly check your tickets very carefully immediately onreceipt to ensure you have the correct flight times. It is possiblethat flight times may be changed even after tickets have beendespatched - we will contact you as soon as possible if thisoccurs. Any change in the identity of the carrier, flight timings, and/oraircraft type will not entitle you to cancel or change to otherarrangements without paying our normal charges except wherespecified in these conditions. If the carrier with whom you have a confirmed reservationbecomes subject to an operating ban as above as a result ofwhich we/the carrier are unable to offer you a suitable alternativethe provisions of clause 5 (Changes and cancellation by us) willapply.289