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ON TOUR ...TOUR & TREK GRADINGEach holiday is gradedA to D. A is easy-for anyone; B is moderate- for anyone of any age used to some regularwalking; C is fairly strenuous - for those with ameasure of fitness or the unfit who are preparedto feel tired at times! D is tough - for the keenwalker. These grades are not based just on thelength of each day's walk: the nature of theterrain, the altitude, and the overall length of thetrek are all taken into account.ACCOMMODATIONThis cost is always part ofthe stated price, whether it is in hotels orcamping. Hotels used in larger towns are at leasttourist class, and usually first class. We try tochoose the hotel that offers the best combinationof convenient location, atmosphere, friendlinessand facilities. We provide twin rooms, most withprivate bathrooms, unless a single or deluxeroom is requested. Hotels in smaller places arethe best available.HEALTH & VACCINATIONSHave a medical anddental check before you go and, for some of ourtrips, we advise immunisation against typhoid,TB, polio, tetanus and hepatitis A, and that youtake anti-malarial tablets if advised by yourdoctor. Immunisation against rabies andmeningitis is also wise if you are going to theHimalaya or Africa, and against yellow fever ifyou are going to East Africa. On all our trips wecarry a comprehensive medical kit to deal withminor accidents.VISASDetails will be given to all British passportholders on booking. We regret that we areunable to obtain your visa for you. Non-Britishnationals must be responsible for their own visaand other entry requirements.ITINERARIESA detailed itinerary will be sent to youon booking, or on special request. On walkingholidays in particular, local weather, politics,transport or a host of other uncontrollable factorscan mean a change in itinerary. It is very unlikelythat an itinerary would be substantially altered, butif this is necessary your leader will decide the bestalternative in consultation with the group.PERSONAL SPENDING MONEYThis is only needed for any extra drinks that you may require,meals not included in the price, airport taxes andsouvenirs. The average person might spend£100 on these items.DELAYS/ROUTE CHANGESNaturally every effort ismade to avoid delays and changes to theitinerary, but inevitably there will be occasionswhen they do happen. There is no guarantee thatflights will depart at the time specified, and we donot have any liability to you for any delay whichmay arise. Where such delay does arise, we willuse our best endeavours to arrange for the aircarrier to provide appropriate meals, etc. but weourselves will not make any such provision.FLIGHTSOn nearly all our holidays we provideEconomy Class seats on scheduled flights(unless otherwise requested). The fares arenormally group-based, with restrictions as tovalidity, stop-overs, re-routing, etc. While we canoften make alternative flight arrangements to suitparticular needs, we emphasise that these arealways likely to be considerably more expensivethan the published arrangement. Should you notwish to fly with the group from London, a 'landonly' price is available on request. As ourholidays are planned well in advance, details ofairlines, aircraft type, airports and flight timingsare not given in this brochure. They will, however,be detailed in your confirmation invoice, andconfirmed in your Final Joining Instructions sentto you two to three weeks prior to the holiday'sdeparture.GROUP SIZEOur trips are costed on a minimumof 10 participants. 16 is usually the maximum.Sometimes, to prevent disappointment, we mayoperate a trip for as few as five people, and wereserve the right, where a group contains lessthan 10 people, either to apply a 'small group'surcharge of between 5% and 10%, or, with yourconsent, to make certain alterations to the waythe trip is run. If this happened, we would adviseyou as early as possible.SMOKING The overwhelming majority ofNaturetrek clients are non-smokers. To enablethem to enjoy their holiday in comfort (and freshair!), we insist that smokers refrain from smokingin the proximity of all other group members, andwhilst watching wildlife, at all times. In particular,smoking in any confined space - be it thelounge, dining room, minibus, bedroom (ifshared with a non-smoker) or at any other groupgathering - cannot be permitted and, in signingour booking conditions, you agree to acceptthese guidelines and the right of all our tourleaders to dismiss from a tour any participantfailing to respect them.OUR CANCELLATIONDue to the special natureof our trips, we cannot guarantee the departureof every holiday, though we do try very hard toensure that each one runs. Should a trip seem tobe attracting insufficient numbers for adeparture, we will let you know at least twomonths before its departure date, in case youwish to cancel then- with a full refund of yourdeposit and other payments to us - and makeother holiday arrangements.EXTENSIONS & PRIVATE PARTIESShould you wish to extend your Naturetrek holiday by visitingareas additional to those in our programme, weshould be happy to help you with yourarrangements. Further, we are always pleased toorganise tailor-made birdwatching, botanical andother wildlife holidays for private parties of anysize.SINGLE ROOMS & SUPPLEMENTSWe regret thatnearly all of the lodges and hotels we use chargesingle supplements, as they are usually smallestablishments needing to fill all beds. If youparticularly wish for a single room, we arenormally able to provide one for you at thesupplement price listed for each tour. If you wishto share (to avoid this supplement) we canusually match you up with someone else ofsimilar age and sex, also wishing to share. If weare unable to do this, we regret that the singlesupplement must be charged (thoughsometimes at a reduced, negotiated rate) unlessyour booking was received by us at least 6months prior to the holiday's departure. N.B.We regret that this offer does not apply to thosebooked on our Bargain Selection and long haulholidays.ON TREK ...HOW FAR DO YOU WALK EACH DAY?This question isbest answered in terms of time not kilometres, as thealtitude, terrain and programme vary to such an extenteach day. For example, a day's walk at 2,000 metres,along a flat trail, through an area devoid of interestingnatural history, might cover 18 or more kilometres. Aday's walk uphill, through a bird-filled rhododendronforest at 4,000 metres, might cover just eight or ninekilometres. Both walks might take the same time:perhaps seven hours or so. Walking time probablyvaries between 4-5 hours on a grade A or B trek and 7-9hoursona grade C or D trek, but there is no hard andfast rule; much depends on what we see!ALTITUDEThis is one of the most importantconsiderations in trekking, so we indicate against eachtrek the maximum altitude reached. There is no realneed for you to worry about altitude, as all the worryingis done in our planning stages. No one can foretell howhe/she will react at high altitude; age, fitness andprevious high altitude experience have no bearing at allin the matter. The vital factor is acclimatisation. Ourtreks are planned to allow the maximum time for you toacclimatise, with the result that very few of our trekkershave ever had serious problems.BAGGAGE & PORTERAGEThese are not backpackingtreks. All your trek baggage will be carried by packanimals or porters. You need carry only a small daypackfor your camera, waterproofs, water bottle and otheressentials, and even this is often carried for you by afriendly porter! You are restricted toaround20 kg ofbaggage on flights, and we recommend you take ratherless than this to allow for souvenirs that you may collect.Don't bring a smart suitcase if you want it to stay smart!On-trek baggage should be restricted to around 12 kgand packed in a soft kitbag; any belongings not neededon trek can be left in your suitcase in the hotel.Baggage must not be left unattended in any vehicles.TREK STAFFOn all our Himalayan treks we take anexperienced team of guides, cooks, and porters oranimal drivers, managed by a local 'sirdar'. The guideswill assist trek members at all times, and will encouragegroup members to walk at their own pace rather thanfeel obliged to keep up with faster members of thegroup. One guide will always bring up the rear. On allour other treks similar, if sometimes less experienced,staff will look after us.REMOTENESSAll the areas in which we trek are remote.Consequently the lifestyle on trek is necessarily verydifferent from that on an ordinary holiday. If you are notwilling to accept this you should not travel with us.FOODWhen trekking, and normally when camping,food is included in our price. Provisions are normallybased on fresh local food and supplemented by'luxuries' that we import. It is designed to be nutritious,but in some areas it is not always possible to make itgastronomically very interesting. In the larger towns,when staying in hotels, we normally provide onlybreakfast so that you may explore the local restaurantsto suit your own taste.EQUIPMENTAll basic communal camping equipment issupplied by Naturetrek. This includes all cooking andeating utensils, 2-man tents, and in most areas stools,dining tents and loo tents. You will normally need to bringa sleeping bag, foam mat or lilo, walking boots, adaypack and other personal items. On some Europeantours a picnic set may be required for lunches in thefield. However, a full clothing/equipment list will be sentout to you on booking, as well as a reading and map list.TECHNICAL DETAILSTechnical Details287

The following Booking Conditions together with the TechnicalDetails and all other general information contained in ourbrochure and the Pre-departure Pack referred to below form thebasis of your contract with Naturetrek Limited. Please read themcarefully as they set out our respective rights and obligations.Our registered office is Cheriton Mill, Cheriton, Alresford,Hampshire SO24 0NG. Our registered number is 3311102.In these Booking Conditions, 'you' and 'your' mean all personsnamed on the booking (including anyone who is added orsubstituted at a later date). 'We', 'us' and 'our' mean Naturetrek Limited.Please note that our brochure offers merely an outline of what isincluded in the price of your holiday. Full details will be found inthe 'Pre-departure Pack' sent to you together with yourconfirmation invoice (see below). If, on receipt of this pack, you arenot satisfied with any of the details of the holiday, we will allow youto cancel your holiday with a full refund, provided we receivenotification within two weeks of the date of your invoice andprovided you have booked more than 70 days prior to departure. 1. Making your bookingTo confirm a booking, you or the party leader must complete andsign our booking form. He/she must be authorised to make thebooking on the basis of these Booking Conditions by all personsnamed on the booking and their parent or guardian for all partymembers who are under 18 when the booking is made. By signingthe booking form, you or the party leader confirms that he/she isso authorised. The party leader is responsible for making allpayments due to us. The party leader must be at least 18 when thebooking is made. All bookings are subject to our BookingConditions. The completed signed booking form must then be sent to ustogether with the appropriate deposit payments (or full payment ifbooking within 70 days of departure). Once we have received your booking form and all appropriatepayments, we will, subject to availability, confirm your holiday byissuing a confirmation invoice. This invoice will be sent to the partyleader or your travel agent. Please check this invoice carefully assoon as you receive it. Contact us immediately if any informationwhich appears on the confirmation or any other document appearsto be incorrect or incomplete as it may not be possible to makechanges later. Single room supplements will be chargeable ifshared accommodation is not available unless your booking is fora European holiday and was received by us at least 6 months priorto the holiday's departure.If we do not receive all payments due (including any surchargewhere applicable) in full and on time, we will be entitled to treatyour booking as cancelled by you and retain all deposits paid ordue at that date. If we do not cancel straight away because youhave promised to make payment, you must pay the cancellationcharges shown in clause 3 depending on the date we reasonablytreat your booking as cancelled.Except for flight inclusive bookings, all monies you pay to one ofour authorised travel agents for your holiday with us will be held bythe agent on your behalf until we issue our confirmation invoice.After that point, your agent will hold the monies on our behalf. Forflight inclusive bookings, all monies paid to such agents for yourholiday with us will be held on our behalf until they are paid to usor refunded to you. 2. Your contractA binding contract between us comes into existence when wedespatch our confirmation invoice to the party leader or your travelagent. We both agree that English Law (and no other) will apply toyour contract and to any dispute, claim or other matter of anydescription which arises between us (except as set out below). Weboth also agree that any dispute, claim or other matter of anydescription (and whether or not involving any personal injury)which arises between us must be dealt with under the AITOArbitration Scheme (if the Scheme is available for the claim inquestion - see clause 11) or by the Courts of England and Walesonly unless, in the case of Court proceedings, you live in Scotlandor Northern Ireland. In this case, proceedings must either bebrought in the Courts of your home country or those of Englandand Wales. If proceedings are brought in Scotland or NorthernIreland, you may choose to have your contract and any dispute,claim or other matter of any description which arises between usgoverned by the law of Scotland/Northern Ireland as applicable(but if you do not so choose, English law will apply). 3. Cancellation by youYou may cancel your booking at any stage, provided you do so inwriting. Your notice of cancellation will only be effective when it isreceived in writing by us at our offices. To protect yourself againstthis eventuality you should ensure that you purchase travelinsurance at the time of booking. As we incur costs from the timewe confirm your booking the charges set out below will apply.Where the cancellation charge is shown as a percentage, this iscalculated on the basis of the total cost payable by the person(s)cancelling excluding amendment charges. Amendment chargesare not refundable in the event of the person(s) to whom theyapply cancelling. More than 70 daysDeposit only 70-43 days before departure50% of total tour cost42-29 days before departure75% of total tour cost28 days or less before departure100% of total tour costYou may transfer your booking up to 30 days before departure toanother person if you are unavoidably prevented from travelling,and the transferee meets any conditions which may apply to thebooking. Where a transfer can be made the right to transfer issubject to payment of an administration fee of £50 per person,together with all additional charges of whatever sort imposed bythe suppliers providing the component parts of the holidaycharges. 4. Changes by you Should you wish to make any changes to your confirmed holiday,you must notify us in writing as soon as possible. Whilst we willendeavour to assist, we cannot guarantee we will be able to meetany such requests. Where we can, an amendment fee of £25 perbooking will be payable together with any costs incurred byourselves and any costs or charges incurred or imposed by any ofour suppliers. For flight inclusive bookings, you must pay thecharges levied by the airline concerned. As most airlines do notpermit name changes after tickets have been issued for anyreason, these charges are likely to be the full cost of the flight.5. Changes and cancellation by usN.B. Subclause 5(a) is subject to subclause 5(b). (a). We start planning the holidays we offer many months inadvance. Occasionally, we have to make changes to and correcterrors in brochure and other details both before and after bookingshave been confirmed and cancel confirmed bookings. Whilst wealways endeavour to avoid changes and cancellations, we mustreserve the right to do so.If we have to alter your itinerary, travel or holiday arrangementsbefore departure, any change will be either major or minor. Wherea change is a minor change, we will, if practicable, advise youbefore departure but we are not obliged to do so or to pay youcompensation. A minor change is any change apart from a majorchange. A major change includes such changes as an alteration toyour outward or return flight time by more than 12 hours; a changeof accommodation to that of a lower official classification orstandard for the whole or a major part of the time you are awayand a change of UK departure point to one which is significantlymore inconvenient for you.If we have to make a major change or cancel, we will tell you assoon as possible. If there is time to do so before departure, we willoffer you the choice of the following options:-(i) accepting the change.(ii) purchasing an alternative holiday from us, of a similar standardto that originally booked if available. We will offer you at leastone alternative holiday of equivalent or higher standard forwhich you will not be asked to pay any more than the price ofthe original holiday. If this holiday is in fact cheaper than theoriginal one, we will refund the price difference. If you do notwish to accept the holiday we specifically offer you, you maychoose any of our other then available holidays. You must paythe applicable price of any such holiday. This will mean yourpaying more if it is more expensive or receiving a refund if it ischeaper.(iii) cancelling or accepting the cancellation and accepting a fullrefund of all monies paid. Please note, the above options are not available where anychange made is a minor one. In addition, in appropriate cases depending on the circumstancesand when the major change or cancellation is notified to you, wewill pay you compensation on the scale shown below (on theassumption that the full balance has been paid). Compensation will not be payable and no liability beyond offeringthe above mentioned choices can be accepted where we areforced to make a change or cancel as a result of unusual andunforeseeable circumstances beyond our control, theconsequences of which we could not have avoided even with alldue care or where we have to cancel because the minimumnumber of persons required to operate your holiday has not beenreached. In this case we will notify you by the deadline specified(usually two months before departure). No compensation will bepayable and the above options will not be available if we cancel asa result of your failure to comply with any requirement of theseBooking Conditions entitling us to cancel (such as paying on time)or if the change made is a minor one. Period before departure within which major change/cancellation is notified:Compensation per personMore than 56 daysNil56 days to 43 daysMinimum £1042 days to 29 daysMinimum £1528 days to 15 daysMinimum £2014 days or underMinimum £30N.B. If your flight is cancelled or delayed, your flight ticket isdowngraded or boarding is denied by your airline in circumstanceswhich would entitle you to claim compensation against the airlineunder EC Regulation No 261/2004 - the Denied BoardingRegulations 2004, you must pursue the airline for thecompensation due to you. All sums you receive or are entitled toreceive from the airline concerned by virtue of these Regulationsrepresent the full amount of your entitlement to compensation orany other payment arising from such cancellation, delay,downgrading or denied boarding. This includes anydisappointment, distress, inconvenience or effect on any otherarrangements. The fact a delay may entitle you to cancel yourflight does not automatically entitle you to cancel any otherarrangements even where those arrangements have been made inconjunction with your flight. We have no liability to make anypayment to you in relation to the Denied Boarding Regulations orin respect of any flight cancellation or delay, downgrading of anyflight ticket or denial of any boarding as the full amount of yourentitlement to any compensation or other payment (as dealt withabove) is covered by the airline's obligations under the DeniedBoarding Regulations. If, for any reason, you do not claim againstthe airline and make a claim for compensation from us, you must,at the time of payment of any compensation to you, make acomplete assignment to us of the rights you have against theairline in relation to the claim that gives rise to that compensationpayment. If your airline does not comply with these rules youshould complain to the Air Transport Users' Council on 020 72406061 (b). Naturetrek is not an ordinary package tour operator. Wespecialise in travel to remote areas which can be inherentlydangerous, relatively undeveloped and subject to the uncertaintiesof local bureaucracy, road and air travel. Consequently we mustalways be flexible, and we contract only to aim at a proposeditinerary, not necessarily to fulfil it rigidly. We reserve the right tochange an itinerary at any time, and will not be held liable for anyloss whatsoever caused as a result of any delay or alteration. 6. Force majeureExcept where otherwise expressly stated in these bookingconditions, we regret we cannot accept liability or pay anycompensation where the performance or prompt performance ofour obligations under our contract with you is prevented oraffected by or you otherwise suffer any damage or loss (as morefully described in clause 12 (1) below) as a result of 'forcemajeure'. In these Booking Conditions, 'force majeure' means anyevent which we or the supplier of the service(s) in question couldnot, even with all due care, foresee or avoid. Such events mayinclude war or threat of war, riot, civil strife, actual or threatenedterrorist activity, industrial dispute, natural or nuclear disaster,adverse weather conditions, fire and all similar events outside ourcontrol.7. The cost of your holiday We reserve the right to make changes to and correct errors inadvertised prices at any time before your holiday is confirmed. Wewill advise you of any error of which we are aware and of the thenapplicable price at the time of booking.Once the price of your chosen holiday has been confirmed at thetime of booking, we will only increase or decrease it in thefollowing circumstances. Price increases or decreases afterbooking will be passed on by way of a surcharge or refund. Asurcharge or refund (as applicable) will be payable, subject to theconditions set out in this clause, if our costs increase or decreaseas a result of transportation costs (e.g. fuel, scheduled airfares andany other airline surcharges which are part of the contract betweenairlines (and their agents) and the tour operator) or dues, taxes orfees payable for services such as landing taxes or embarkation ordisembarkation fees at ports or airports increasing or decreasingor our costs increase or decrease as a result of any changes in theexchange rates which have been used to calculate the cost of yourholiday. Even in the above cases, only if the amount of the increase in ourcosts exceeds 2% of the total cost of your holiday (excluding anyamendment charges) will we levy a surcharge. If any surcharge isgreater than 10% of the cost of your holiday (excluding anyamendment charges), you will be entitled to cancel your bookingand receive a full refund of all monies you have paid to us (exceptfor any amendment charges) or alternatively purchase anotherholiday from us as referred to in clause 5 'Changes andcancellation by us'. Please note that travel arrangements are notalways purchased in local currency and some apparent changeshave no impact on the price of your travel due to contractual andother protection in place.A refund will only be payable if the decrease in our costs exceeds2% as set out above. Where a refund is due, we will pay you thefull amount of the decrease in our costs. You have 14 days from the issue date printed on the surchargeinvoice to tell us if you want to cancel or purchase another holiday.If you do not tell us that you wish to do so within this period oftime, we are entitled to assume that you will pay the surcharge.Any surcharge must be paid with the balance of the cost of theholiday or within 14 days of the issue date printed on thesurcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start ofyour holiday. Please note, changes and errors occasionally occur. You mustcheck the price of your chosen holiday at the time of booking.8. InsuranceAll party members must be covered by insurance before settingout on holiday. This must cover you fully against the cost ofcancellation by you, medical care and repatriation should youbecome too ill to continue with the holiday, and must above allcover you against the cost of air evacuation from remote areasshould sickness or injury necessitate such a course of action. Youshould also note that passenger liability insurance covering thevehicles that we hire, particularly in Third World countries, may beinadequate; it is therefore important that your insurance covermakes sufficient provision for your dependants in the event of anaccident. We are Introducer Appointed Representatives ofCampbell Irvine Ltd, their insurance policy is ideally suited to ourkind of holiday, and we hope that you will use it. Details of thepolicy Campbell Irvine offer are shown elsewhere in this brochure.Please note however that we have no control over the availabilityor standard of medical and repatriation services and facilities in theareas we visit and these do not form any part of our contract withyou. Please remember that many of the areas we visit on ourholidays are not as developed as the UK and the availability andstandard of such services may well be lower.Please read your policy details carefully and take them with you onholiday. It is your responsibility to ensure that the insurance coveryou purchase is suitable and adequate for your particular needs.We do not check insurance policies. BOOKING CONDITIONS288Booking Conditions