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BOOKING FORMAny other information/requests:EXCLUSIVE MEMBERSHIPAITO sets criteria regarding ownership, finance and quality which must besatisfied before new companies are admitted to membership. All membersare required to adhere to a Code of Business Practice which encourageshigh operational standards and conduct.FINANCIAL SECURITYAITO members are required to protect money paid by customers to themember for any holiday sold under the AITO logo and to comply with UKGovernment Regulations in this respect. Members submit details of theirbonding and guarantee arrangements to the Association on a regular basis.ACCURATE BROCHURES and WEBSITESAll members do their utmost to ensure that all their brochures and otherpublications, print or electronic, clearly and accurately describe theholidays and services offered.PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTSAll members are committed to high standards of service and believe inregular and thorough training of employees. Members continually seek toreview and improve their holidays. They listen to their customers andalways welcome suggestions for improving standards. MONITORING STANDARDSAITO endeavours to monitor quality standards regularly. All customersshould receive a post-holiday questionnaire the results of which arescrutinised by the Association.SUSTAINABLE TOURISMAll members acknowledge the importance of AITO's Responsible Tourismguidelines, which recognise the social, economic and environmentalresponsibilities of tour operating. Those demonstrating their achievementsbeyond the pure acceptance of this principle are recognised by the awardof 4 or 5 star status.CUSTOMER RELATIONSAll members endeavour to deal swiftly and fairly with any issues theircustomers may raise. In the unlikely event that a dispute between an AITOmember and a customer cannot be settled amicably, AITO's low-costIndependent Dispute Settlement Service may be called upon by either sideto bring the matter to a speedy and acceptable conclusion.Naturetrek Limitedis a member of the Association of Independent Tour Operators. To contact the Association visit www.aito.co.uk or call 020 8744 9280.THE AITO QUALITY CHARTERAITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to createoverseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages thehighest standards in all aspects of tour operating.286Booking Form

ON TOUR ...TOUR & TREK GRADINGEach holiday is gradedA to D. A is easy-for anyone; B is moderate- for anyone of any age used to some regularwalking; C is fairly strenuous - for those with ameasure of fitness or the unfit who are preparedto feel tired at times! D is tough - for the keenwalker. These grades are not based just on thelength of each day's walk: the nature of theterrain, the altitude, and the overall length of thetrek are all taken into account.ACCOMMODATIONThis cost is always part ofthe stated price, whether it is in hotels orcamping. Hotels used in larger towns are at leasttourist class, and usually first class. We try tochoose the hotel that offers the best combinationof convenient location, atmosphere, friendlinessand facilities. We provide twin rooms, most withprivate bathrooms, unless a single or deluxeroom is requested. Hotels in smaller places arethe best available.HEALTH & VACCINATIONSHave a medical anddental check before you go and, for some of ourtrips, we advise immunisation against typhoid,TB, polio, tetanus and hepatitis A, and that youtake anti-malarial tablets if advised by yourdoctor. Immunisation against rabies andmeningitis is also wise if you are going to theHimalaya or Africa, and against yellow fever ifyou are going to East Africa. On all our trips wecarry a comprehensive medical kit to deal withminor accidents.VISASDetails will be given to all British passportholders on booking. We regret that we areunable to obtain your visa for you. Non-Britishnationals must be responsible for their own visaand other entry requirements.ITINERARIESA detailed itinerary will be sent to youon booking, or on special request. On walkingholidays in particular, local weather, politics,transport or a host of other uncontrollable factorscan mean a change in itinerary. It is very unlikelythat an itinerary would be substantially altered, butif this is necessary your leader will decide the bestalternative in consultation with the group.PERSONAL SPENDING MONEYThis is only needed for any extra drinks that you may require,meals not included in the price, airport taxes andsouvenirs. The average person might spendĀ£100 on these items.DELAYS/ROUTE CHANGESNaturally every effort ismade to avoid delays and changes to theitinerary, but inevitably there will be occasionswhen they do happen. There is no guarantee thatflights will depart at the time specified, and we donot have any liability to you for any delay whichmay arise. Where such delay does arise, we willuse our best endeavours to arrange for the aircarrier to provide appropriate meals, etc. but weourselves will not make any such provision.FLIGHTSOn nearly all our holidays we provideEconomy Class seats on scheduled flights(unless otherwise requested). The fares arenormally group-based, with restrictions as tovalidity, stop-overs, re-routing, etc. While we canoften make alternative flight arrangements to suitparticular needs, we emphasise that these arealways likely to be considerably more expensivethan the published arrangement. Should you notwish to fly with the group from London, a 'landonly' price is available on request. As ourholidays are planned well in advance, details ofairlines, aircraft type, airports and flight timingsare not given in this brochure. They will, however,be detailed in your confirmation invoice, andconfirmed in your Final Joining Instructions sentto you two to three weeks prior to the holiday'sdeparture.GROUP SIZEOur trips are costed on a minimumof 10 participants. 16 is usually the maximum.Sometimes, to prevent disappointment, we mayoperate a trip for as few as five people, and wereserve the right, where a group contains lessthan 10 people, either to apply a 'small group'surcharge of between 5% and 10%, or, with yourconsent, to make certain alterations to the waythe trip is run. If this happened, we would adviseyou as early as possible.SMOKING The overwhelming majority ofNaturetrek clients are non-smokers. To enablethem to enjoy their holiday in comfort (and freshair!), we insist that smokers refrain from smokingin the proximity of all other group members, andwhilst watching wildlife, at all times. In particular,smoking in any confined space - be it thelounge, dining room, minibus, bedroom (ifshared with a non-smoker) or at any other groupgathering - cannot be permitted and, in signingour booking conditions, you agree to acceptthese guidelines and the right of all our tourleaders to dismiss from a tour any participantfailing to respect them.OUR CANCELLATIONDue to the special natureof our trips, we cannot guarantee the departureof every holiday, though we do try very hard toensure that each one runs. Should a trip seem tobe attracting insufficient numbers for adeparture, we will let you know at least twomonths before its departure date, in case youwish to cancel then- with a full refund of yourdeposit and other payments to us - and makeother holiday arrangements.EXTENSIONS & PRIVATE PARTIESShould you wish to extend your Naturetrek holiday by visitingareas additional to those in our programme, weshould be happy to help you with yourarrangements. Further, we are always pleased toorganise tailor-made birdwatching, botanical andother wildlife holidays for private parties of anysize.SINGLE ROOMS & SUPPLEMENTSWe regret thatnearly all of the lodges and hotels we use chargesingle supplements, as they are usually smallestablishments needing to fill all beds. If youparticularly wish for a single room, we arenormally able to provide one for you at thesupplement price listed for each tour. If you wishto share (to avoid this supplement) we canusually match you up with someone else ofsimilar age and sex, also wishing to share. If weare unable to do this, we regret that the singlesupplement must be charged (thoughsometimes at a reduced, negotiated rate) unlessyour booking was received by us at least 6months prior to the holiday's departure. N.B.We regret that this offer does not apply to thosebooked on our Bargain Selection and long haulholidays.ON TREK ...HOW FAR DO YOU WALK EACH DAY?This question isbest answered in terms of time not kilometres, as thealtitude, terrain and programme vary to such an extenteach day. For example, a day's walk at 2,000 metres,along a flat trail, through an area devoid of interestingnatural history, might cover 18 or more kilometres. Aday's walk uphill, through a bird-filled rhododendronforest at 4,000 metres, might cover just eight or ninekilometres. Both walks might take the same time:perhaps seven hours or so. Walking time probablyvaries between 4-5 hours on a grade A or B trek and 7-9hoursona grade C or D trek, but there is no hard andfast rule; much depends on what we see!ALTITUDEThis is one of the most importantconsiderations in trekking, so we indicate against eachtrek the maximum altitude reached. There is no realneed for you to worry about altitude, as all the worryingis done in our planning stages. No one can foretell howhe/she will react at high altitude; age, fitness andprevious high altitude experience have no bearing at allin the matter. The vital factor is acclimatisation. Ourtreks are planned to allow the maximum time for you toacclimatise, with the result that very few of our trekkershave ever had serious problems.BAGGAGE & PORTERAGEThese are not backpackingtreks. All your trek baggage will be carried by packanimals or porters. You need carry only a small daypackfor your camera, waterproofs, water bottle and otheressentials, and even this is often carried for you by afriendly porter! You are restricted toaround20 kg ofbaggage on flights, and we recommend you take ratherless than this to allow for souvenirs that you may collect.Don't bring a smart suitcase if you want it to stay smart!On-trek baggage should be restricted to around 12 kgand packed in a soft kitbag; any belongings not neededon trek can be left in your suitcase in the hotel.Baggage must not be left unattended in any vehicles.TREK STAFFOn all our Himalayan treks we take anexperienced team of guides, cooks, and porters oranimal drivers, managed by a local 'sirdar'. The guideswill assist trek members at all times, and will encouragegroup members to walk at their own pace rather thanfeel obliged to keep up with faster members of thegroup. One guide will always bring up the rear. On allour other treks similar, if sometimes less experienced,staff will look after us.REMOTENESSAll the areas in which we trek are remote.Consequently the lifestyle on trek is necessarily verydifferent from that on an ordinary holiday. If you are notwilling to accept this you should not travel with us.FOODWhen trekking, and normally when camping,food is included in our price. Provisions are normallybased on fresh local food and supplemented by'luxuries' that we import. It is designed to be nutritious,but in some areas it is not always possible to make itgastronomically very interesting. In the larger towns,when staying in hotels, we normally provide onlybreakfast so that you may explore the local restaurantsto suit your own taste.EQUIPMENTAll basic communal camping equipment issupplied by Naturetrek. This includes all cooking andeating utensils, 2-man tents, and in most areas stools,dining tents and loo tents. You will normally need to bringa sleeping bag, foam mat or lilo, walking boots, adaypack and other personal items. On some Europeantours a picnic set may be required for lunches in thefield. However, a full clothing/equipment list will be sentout to you on booking, as well as a reading and map list.TECHNICAL DETAILSTechnical Details287